Forgot Password

Below are instructions on resetting your actual Oklahoma DHS account password if you have forgotten it. Many families who receive public assistance from the Oklahoma Department of Social Services automatically receive winter heating assistance and do not need to apply. We will notify families who meet this eligibility for the winter heating program by distributing notices in the mail.


Many users find it difficult to log in to the OKDHS Live website. Some people forget their username or password which they receive after registration to continue accessing and enjoying this website. This article explains how to reset your username and password.

How To Reset The Password?

1. Visit the login pageĀ 
The first step to resetting your OKDHS Live account password is to visit the OKDHS Live website. The website address is On the website, click on the “Login” link in the upper right corner of the page.

2. Click Forgot Password? Shortcut.
Click “Forgot Password” on the login portal. See the screenshot below for help.

Okdhs-Live-Reset-Password (1)

3. Confirm your account information
When you click on the link, your browser will take you to a new page that asks you to verify your account information. Then enter the following information:
– Email address/User ID
– Surname
– Date of birth
When you will finish entering the above details, click the “Next” button.

4. Answer security questions
After clicking the “Next” button, complete the password reset process by verifying your identity. To do this, you must answer two security questions. Set it up when you create your account.

5. Create a new password for
After successfully verifying your identity, you can create your new password. It would be helpful to choose a password between 8 and 20 characters long and contain at least two letters and numbers. After creating your new password, you can typically log into your account.

Reset Credentials For OKDHS Live username
If you have forgotten your username, you will not be able to retrieve this information online. To recover your Oklahoma DHS Live username, you must contact customer service. Please call on the OKDHS customer service contact number ((405) 522-5050) for your help regarding the recovery of your Username.